• Copyright Statement
  • Logging In to the Management Page
  • Status Icons
  • Quick Setup
  • SkyTone
  • Connection
  • VPN
  • Traffic Statistics
  • Text Messaging
  • SMS
  • Update
  • Sharing the microSD Card
  • Sharing Files Using Samba
  • Sharing USB Printers Using Samba
  • User Management
  • Sharing Files Using the DLNA Function
  • PIN Management
  • Ethernet Settings
  • WLAN Settings
  • DHCP Settings
  • Security Settings
  • System Management
  • Time Service Settings
  • FAQs
  • Acronyms and Abbreviations

Diagnosing Network Connection Exceptions

If the cannot connect to the Internet, use the diagnostics tools to identify the possible causes.

  • Performing a Ping Test
    If the cannot connect to the Internet, perform a ping test to identify the possible causes.
  • Performing a Traceroute Test
    If the cannot connect to the Internet, perform a traceroute test to identify the possible causes.
Parent topic: System Management