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PPPoE Dialing or Connection Failure

Procedure

  1. Check that the network cable is properly connected.
  2. Make sure that the Ethernet connection mode is correct (automatic mode is recommended).
  3. Make sure that the user name and password are correct (case sensitive), especially differentiating between the letter o and the digit 0. Enter your user name and password to perform the point-to-point protocol over Ethernet (PPPoE) dialing test. If the test fails, contact your Internet service provider (ISP) to check whether the user name and password are correct.
  4. Note that your ISP may have associated your network adapter or router's physical address (MAC address) to the services provided by your ISP when configuring broadband services for you. For details, see MAC Address Clone.
  5. Check whether the Ethernet network is disconnected. For example, whether the network cable is unplugged during Internet access. If yes, perform the dialup procedure again in 5 to 10 minutes.
Parent topic: FAQs