The Diagnostics Screen

The Diagnostics screen allows you to check the status of your device's connection to the mobile broadband network. When you select the Diagnostics tab in the Navigation area, webConnect performs a check of your connection status and displays your status on the Diagnostics screen.

You can run diagnostics to try to identify any problems with your connection or to possibly improve your connection. Click the Run Diagnostics button to execute the diagnostic tests. webConnect executes following diagnostic tests:

●   Advanced Settings Test — This test checks your advanced configuration settings to see if anything has been changed from the factory default settings. Changes to the advanced settings could affect your connection to the mobile broadband network. If you have modified your advanced settings, this test will fail and you will be notified. You can choose to reset your advanced settings to factory defaults from the test results screen.

Note: Resetting your Advanced settings may require your hotspot device to restart. You may need to reconnect to your hotspot after resetting to the factory default settings.

●   SIM Card — This set of tests determines the status of your SIM card.Tests are performed to verify that your SIM card is installed, it is operating properly, and whether it is PIN locked or PUK blocked. If your SIM is missing or experiencing an error, you will be notified. You can turn off your device and check your SIM. If your SIM is PIN locked, you can unlock your SIM by clicking on the Unlock SIM button and then entering your SIM PIN in the dialog displayed. If your SIM card is PUK blocked, you will be able to enter the PUK code.

Warning! Entering the PUK code incorrectly too many times will permanently disable your SIM card. If your SIM card is disabled, you will have to replace it.

●   Broadband Signal — This test checks the quality of the broadband signal. If the signal is too low or there is no signal, this test will fail and you will be notified.
●   Roaming — This test checks your device's roaming status and what your roaming settings are. If you are roaming and your settings do not allow connections while roaming, this test will fail. You can change your configuration settings to allow roaming.

Note: Consuming data while roaming may result in additional charges.

●   Mobile Antenna — This test checks the status of your device's network radio antennas. If the antenna for the technology you are trying to connect to is off, this test will fail. You can turn on the antenna on the results page by clicking the Turn Antenna On button.
●   Auto-Connect — This test checks your auto connect settings. If webConnect is not configured to automatically connect when your device becomes available, this test will fail. Not having your device configured to auto-connect could cause unexpected problems. You can change the setting to enable auto-connect by clicking the Turn Auto-Connect On button on the results page.

Results Page

The results page will indicate if any tests failed and offers possible actions that you can take to correct the problems. Click the View Details button to see details about your device and connection. After correcting any problems, click the Run Diagnostic Tests button to run the tests again and confirm that the problems are corrected.